It seems to happen every year – the courier firms do not add staff over this time and inevitably delays occur.
Yesterday a shipment I was expecting delivered by UPS was delivered at 8pm and UPS did not collect anything from my local Access Point.
On the first point – kudos to the driver for making the delivery instead of returning to the depot at the end of his scheduled shift (I believe UPS delivers to residential addresses up to 7pm)
On the second point, all the customers who dropped parcels at that shop over the weekend will experience at least one day delay in their shipments arriving at their destination. This morning the shop looked like a warehouse! (I suspect a great many local customers who booked collection will also have been let down)
Hopefully yesterday was an anomaly and UPS will be back up to speed.