No, scratch that. 2020 does not count – we all get a do-over! Thanks to all my customers for your continued support. In the crowded marketplace it means a lot that you choose to spend your hard earned money with me. I look forward to continue to grow with you in the coming year. I […]
Royal Mail are suspending the delivery guarantee on Special Delivery orders placed on 23rd December. Please bear that in mind if ordering for dispatch 23rd In light of the changing coronavirus restrictions announced on Saturday 19th December 2020, we have made the difficult decision to make the following changes to our timed guarantees for our Special […]
Unless you have been living under a rock you will know that we are in the second wave of the CV-19 pandemic. As such and compounded by the time of year, Royal Mail is under extreme pressure and mail is taking longer to arrive than usual. I am even starting to see Tracked 24 packages […]
EDIT>>16/12/20 7:35 Google are reporting the issue is fixed. EDIT>> Seems it is a known gmail issue that has just started happening and isn’t related to my site at all (confirmed by sending an email to one of my gmail accounts and getting the same message) Frustrating for businesses! Thread on gmail forum here. ____________________________________ […]
Clarifying the new rules for EU orders: All orders to non-UK destinations are charged minus VAT. This now includes EU countries. You will need to be signed in to an account with a registered address outside of the UK on axecaster.co.uk to see the VAT exclusive prices. Any duty and VAT/tax due will be collected […]
Office Hours I will be answering email/phone as usual up to Thursday 24th then closed until Monday January 4th (although I will be checking emails during this time). Shipping Cut-Off Dates Please remember that no service is 100% guaranteed and cut-off time for same day shipping may be earlier than usual depending on order volume. […]
Apologies for the lack of posting – unfortunately I have not had much to convey. The Gotoh/Hosco shipment that was supposed to arrive this week has been delayed (hopefully not too long) and there is still no sign of when Allparts will resume shipping rosewood necks. April 5th is the end of the financial year […]
Not terribly exciting but I spent a few hours last night writing and testing a couple of shipping modules for the site. As before, all UK orders under £25 (except tuners) still ship Royal Mail First Class. Tuners under £25 now have the option of either first or second class shipping. Up to now I […]
I have just realised that my phone line is playing up – incoming calls will ring but cannot be answered. Please contact me via email with any questions. EDIT>>All fixed (and yes, it was a fault at the box, which is what I told the guy on the phone!)
I have been using Paypal Express as my payment solution since launching the store. This has worked ok as customers not wanting to use Paypal have been able to pay via credit/debit card by choosing the “Checkout as Guest” option when directed to Paypal. However over the last 18 months or so Paypal have been […]
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